Frequently Asked Questions
Everything you need to know about shopping with St Frock
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer returns for store credit within 30 days of purchase for full-priced items. Items must be in their original condition, unworn, and with all tags still attached.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
How do I know which size to choose?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific garment measurements.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our customer service team immediately for assistance.